24/7 Customer Support in Cloud Hosting
All of our cloud hosting packages come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our services well before you make a purchase or you are an existing customer and you have any question or some issue, you're able to contact us anytime, which includes weekends and holidays. We have multiple channels to contact us - several phone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any troubles which require extra time to analyze and deal with. Unlike various other web hosting providers, our trouble tickets come with a guaranteed max reply time of just 1 hour, therefore regardless of what your trouble is, it'll be resolved timely and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive well-timed help, especially when your site is not working properly for whatever reason. All our semi-dedicated hosting feature 24/7 customer and tech support, so in case anything happens, you are able to use various methods to let us know - telephone line with a couple of local numbers around the globe, live chat, email messages and support tickets. The first two options are for billing, pre-sales and common issues, which means that in case you do not have an account yet, for example, you'll be able to receive additional details for our solutions, or we can assist you with less demanding tech matters. The other two methods are for strictly technical matters or anything which is more time-consuming due to the fact that it is much easier follow the conversation between you and our support team. The guaranteed maximum answer time for them is merely 1 hour, the actual one - 15-20 minutes, so you will not need to wait for a whole day to receive assistance as you may need to do with other service providers.
24/7 Customer Support in VPS Hosting
If you have a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for every server-related issue or fordifferent issues and questions regarding the pre-installed software the server comes with. In case you haven't obtained your virtual private server package yet, you are able to learn a lot more about our solutions by giving us a phone call or through the live chat service. For more tech issues, you are able to send an email or open a support ticket from your billing Control Panel and you'll receive support within a maximum of one hour regardless of the time of the day, even on weekends and holidays. The typical reply time generally doesn't extend past 30 mins. If you need assistance with third-party software, you will be able to take advantage of the Managed Services upgrade which you can add to every single VPS plan and our admins will assist you with any installation or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Web Hosting
If you aquire a dedicated server from us, you're able to get in touch with us anytime using different channels and the max time that you will have to wait for a response is up to 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is present 24/7 regardless of whether it is a weekend or a holiday and we can support you with anything related to the applications which are pre-installed on the server. To contact us about a tech issue, you can open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of common questions or you'd like to know more about our website hosting solutions before you order, you may also use our live chat or you could call one of the local numbers that we have in several countries around the world. In the event that you'd like to receive support for third-party software that you can't install or run properly, you're able to add the Managed Services upgrade to your package and our system administrators will assist you.