If you ever have any queries relating to the web hosting service in general or if you experience a problem with your sites, you will have to contact the respective web hosting provider’s customer support team. It may not make a difference how quickly they will answer when you've got an enquiry of a general nature, but an issue like an ill-implemented software application update, for example, may result in your website becoming damaged or invisible on the web. And the longer you wait for the support team to lend you a hand, the longer the website will be inoperational. In case you offer services or goods online, any downtime will destructively affect your website and you can lose existing or potential visitors. Many web hosting providers, predominantly resellers, respond to trouble tickets and emails within 24 hours, but in the Internet space this is far too long, as clients will scarcely ever come back to a website that is not working correctly for a lengthy period.
One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting come bundled with a sixty-minute response time guarantee, which suggests that regardless of what enquiry or problem you may have, we’ll always be there to lend a helping hand. Actually, it seldom takes more than half an hour to get an issue fixed or an enquiry answered, and this is valid for both technical and sales matters. Our client service team representatives will be at your disposal 24x7, even on official holidays and weekends, which suggests that you will receive immediate assistance at any time. We understand exactly how valuable time can be, so by the time we answer your e-mail or support ticket, we will have explored the issue and, in case we haven’t sorted it out, we will provide you with more information about what you need to do on your end – if the circumstances necessitate this. With our support services, you can be sure that there will be someone to help you out immediately, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we recognize how vital it is to receive swift support, we promise that you’ll never need to wait around for more than 1 hour to receive a reply to any trouble ticket that you open via your semi-dedicated server Control Panel. The fact is, you will seldom have to wait for more than 20 to 30 minutes and this applies to any question regardless of what its nature is – general, technical or billing. On top of that, our tech and client support team is working 7 days a week, which means that even if you post a ticket during national holidays, you’ll invariably get a lightning-fast reply, which will contain the answer to a query, the solution to a problem or the information necessary to sort out an issue yourself – if there’s something that you have to do on your end. If you use our services, you will never need to spend a day hanging around awaiting an answer like you would with lots of other web hosting providers.