You'll find lots of cloud website hosting suppliers out there, however many of them are resellers who have minimal resources, particularly when it comes to support. One way to distinguish them is the option to contact the company over the phone. The type of support that you will have through this method of communication varies based on the service provider - some offer dedicated telephone support, others offer general and customer support only as some matters are more time-consuming and it would be a lot less difficult to be resolved through a support ticket, particularly when the issue has to be escalated. Nonetheless, it's good to know that you can always get in touch with your web hosting supplier as there're plenty of small matters that can be resolved without difficulty and in a very timely manner with a call, not mentioning that you will be able to get more info regarding the services before you become a customer.
Phone Support in Cloud Website Hosting
Our cloud website hosting plans include phone support fourteen hrs per day even on official holidays, so that if you don't have an account yet, you will be able to call and learn more about our solutions or whether we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you'll be able to call the phone number which is nearer to you. In case you are an existing customer, we can assist you timely with all the general and billing matters and with a number of technical matters in order to save you time and efforts - we acknowledge the fact that in some cases it is quicker to talk with a live person and get things done instantly. Certainly, some matters cannot be resolved over the phone, so in such a case you will have to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
Every time you want additional info regarding the semi-dedicated hosting that we offer, you are able to call one of the three support phone lines we have around the globe - in the U.S.A., the United Kingdom and Australia. By doing this, you'll be able to check in advance if our services are suitable for your websites. In case you're already our customer and you have a semi-dedicated account, you will be able to contact us over the phone for 14 hours a day about any kind of billing or general questions. For entirely tech problems you'll be able to use our ticketing system so as to get in touch with our technical support since someproblems simply require longer time to be dealt with, but we can assist you on the phone with a lot of minor tech issues as well, saving you time and efforts.