Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Warranty

  • Our crew of specialists will try their best to reply to your support enquiries within approximately 1 hour. If, however, the trouble you have stumbled upon calls for the assistance of the Administrators’ =Department,= we’ll forward the ticket to the technician on shift and will write a reply to let you know.

  • Top quality support service

  • Top–class Tech Support Service

  • Our technical support team will be on shift for you day and night to to attend to all service request tickets that you send. We offer customer help and support for all programs that are installed in advance on your machine. These include our in–house created Web Control Panel, the preferred Operating System plus the server admin panel (depending on the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each part of the Web Control Panel that is available 100% free with your VPS has an inbuilt articles base. You’ll see a collection of extensive how–to articles and a range of step–by–step video training materials that illustrate all the necessary site management tasks. You can get access to them by clicking the Help or Video control keys in the right side of each Control Panel section.