The customer support that you'll receive from your cloud website hosting supplier is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have a technical problem with an active account. Prompt and accurate info about a question or a problem can save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a genuine website hosting provider not from some reseller. When you acquire a hosting account via a company that does not own its servers and it can't access them directly, it is likely that you'll wait for a few days so as to get a reply to any kind of query, which means that your web sites may stay offline for quite a while. Alternatively, a provider that offers numerous options for communication and has a technical support staff that is available all the time can assist you right away and help you limit or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for our cloud website hosting plans are round-the-clock, so you can forget about waiting for a couple of days in order to receive assistance. In case you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail. If you do have an account, you can open a support ticket in addition to the other three methods of communication. You'll be able to choose the most appropriate way to contact us based on what your location is or what kind of equipment you're using. We can assist you for almost any webhosting-related question that you have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in this situation the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try out our support services even before you aquire a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and basic questions. Our representatives can help you select the ideal plan or give you details about our servers, so as to confirm if the system requirements for your websites are met. When you are an active client, you can also get in touch with us through e-mail or via our ticketing system, which is accessible via the Hepsia hosting Control Panel. We warrant that every time you employ these two ways of correspondence, you'll get a reply within less than one hour and that’s 24/7, including weekends and official holidays. If you've employed the hosting services of other service providers, even big ones, you can compare the reply time because it ordinarily takes an entire day for them to address a ticket.
24/7 Customer Support in VPS
Using our VPS, you will not ever have to wait for more than 1 hour in order to receive support for any kind of issue that you may have regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all the support tickets that you open through your billing Control Panel or email messages which you send to our technical support crew. Furthermore, we have local telephone numbers in a couple of countries around the world as well as a live chat service where we'll help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 using the various means of communication, so whatever your question or issue is, there's always somebody to help you out right away. In the event that you need assistance with third-party software, which you cannot deploy or which gives you troubles, you can reap the benefits of the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to have quick support in general, let alone when you operate a whole server, that's why each dedicated server that we offer features 24/7 support with one-hour answer time warranty regardless of the situation. This service is 100 % free for any kind of difficulties with your server or the software that was installed by our admins through the setup, therefore you'll be able to contact us as many times as you'd like, even during holidays. You can either open a support ticket from your billing section or you can send an email message, and the actual answer time for either rarely surpasses thirty minutes since we have admins available 24x7. In case you need general information about our servers or you've got some billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you could take advantage of our live chat service and talk to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you can include to your server plan through the billing Control Panel.